Refund and Return Policy

Refund & Return Policy — Anantama

At Anantama, customer satisfaction is our top priority. We want you to love what you shop from us. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You can request a return if:

  • Wrong product delivered

  • Damaged product received

  • Defective product

  • Missing item in package

Note: Products must be unused, in original packaging, with tags intact.

2. Return Request Timeline

  • Raise a return request within 3 days of receiving the product.

  • Email us at [your email] or WhatsApp/Call [your number] with:

    • Order ID

    • Reason for return

    • Product images/video (showing issue)

3. Products Not Eligible for Return

Returns/Exchanges will not be accepted for:

  • Used or damaged products by customer

  • Items without original packaging or tags

  • Customized or personalized products

  • Items bought during clearance or sale offers (unless damaged/wrong item)

4. Return Process

  1. Contact us with proof (photo/video).

  2. Our team will verify the claim within 24-48 hours.

  3. If approved, we will arrange pickup or ask you to courier it.

  4. Once received & quality checked, we’ll process exchange/refund.

5. Refund Policy

Refund will be processed:

  • To original payment method (for prepaid orders)

  • Bank Transfer (for COD orders)

  • Refund time: 5-7 working days after product inspection

6. Exchange Policy

If stock is available, we can send a replacement of:

  • Same product

  • Same value item (if original is unavailable)

7. Shipping Charges on Return

  • If the product is damaged, defective, or wrong — Free Return Pickup.

  • If returned for any other reason (like change of mind) — Return shipping to be borne by the customer.

8. Cancellation Policy

Orders can be cancelled only before dispatch.
To cancel, contact us immediately at support@anantama.com / +91 9990389304.

9. Contact Us for Returns & Refunds

Anantama Customer Support
Email: info@anantama.com
Phone: +91 9990389304